WDO Pro
Inspection reporting for California structural pest control
Last updated: August 11, 2026
These Terms of Service ("Agreement") govern access to and use of the WDO Pro platform, accessible at app.wdo-pro.com (the "Service"), operated by WDO Pro LLC, a California limited liability company ("we," "us," "our"). By creating an account, accessing, or using the Service, your company ("you," "your company," "Customer") agrees to be bound by this Agreement. The individual who accepts this Agreement represents that they hold authority to bind your company. This Agreement takes effect on the earlier of the date your company first creates an account or first accesses the Service. Your company agrees to transact business electronically, and its electronic acceptance of this Agreement carries the same effect as a handwritten signature.
If you do not agree to these terms, do not use the Service.
WDO Pro is software that helps licensed structural pest control companies create, manage, and file wood-destroying organism (WDO) inspection reports, invoices, proposals, and related business documents.
The Service is a tool, not a substitute for professional judgment. WDO Pro does not perform inspections, make findings, or exercise the professional judgment of a licensed inspector or operator. All inspection findings, recommendations, and report content are the sole responsibility of the licensed professional who creates them.
To use the Service, your company must register for an account and provide accurate registration information, including your company's SPCB registration number (PR#). You are responsible for:
Maintaining the confidentiality of account credentials
All activity conducted under your account by your authorized users
Ensuring that only appropriately licensed individuals author or issue reports through the Service
You must be a registered structural pest control company in good standing with the Structural Pest Control Board to use the compliance-report-generation features of the Service. You represent that every individual who authors, signs, or issues an inspection report through the Service holds a current and active license for the work that report describes. You must notify us within two business days after your company's registration or any authorized user's license lapses, is suspended, or is revoked, and we may suspend the affected features until your company restores good standing. Account credentials belong to a single named individual and may not be shared. You must notify us promptly after you learn of any unauthorized use of your account.
The Service is offered on a subscription basis at the pricing described at signup or in your order form. Current pricing is $99 per inspector seat per month, with unlimited reports and with office administrator seats at no additional charge. We may change pricing for future billing periods. Any increase takes effect at the start of your next billing period after we give you the notice described below.
Subscriptions are billed monthly in advance to the payment method you place on file. Your subscription continues month to month and renews automatically until you cancel it. You may cancel at any time in your account settings, online and without calling or emailing us, and cancellation takes effect at the end of the billing period in which you cancel. Before your first charge, the Service presents the renewal terms, the amount and frequency of the recurring charge, and the cancellation instructions, and obtains your separate consent to them. After you subscribe, we send you a written acknowledgment you can keep that repeats the renewal terms and the cancellation instructions. If a recurring charge increases, we notify you at least seven days and not more than thirty days before the new amount takes effect.
New companies may be eligible for a limited trial of ten reports, tied to your company's SPCB registration number, with one trial available per registration number. The trial does not convert to a paid subscription on its own, and we make no charge unless you separately choose a paid plan and consent to the recurring charge. Reports created during the trial remain available to complete, issue, and file as described in the next bullet.
New work stops, but issuance of existing work does not: if payment fails or a trial expires, the Service stops permitting new inspections or jobs to be created, and you keep the ability to complete, issue, and file each inspection or job that was already open in your account at that time. That ability runs until you finish the open work or for ninety days after the lapse, whichever comes first, and you may export the open work at any point during that period. This bullet does not require us to keep the Service available after we terminate your account for conduct described in Section 5 or Section 13.
Fees are non-refundable except as required by law or as we may agree in writing. Fees do not include sales, use, or similar taxes, and you are responsible for those taxes other than taxes on our income. Amounts more than ten days past due accrue interest at the lower of one and one-half percent per month or the maximum rate California law allows. If you dispute a charge with your card issuer before raising it with us, we may suspend the account until the dispute closes.
You own your data. Inspection findings, reports, photographs, client information, and all other content your company creates or uploads through the Service ("Customer Data") belongs to you. We do not sell it, and we do not use it to train models or for any purpose beyond providing the Service, except as described in our Privacy Policy. You grant us a limited, non-exclusive license to host, copy, transmit, display, and process Customer Data solely to provide, secure, support, and improve the Service for you and to comply with law, and that license ends when we delete the Customer Data. We may create and use aggregated, de-identified statistics that do not identify you, your company, your personnel, or any property, owner, or occupant described in Customer Data. You are responsible for holding the rights and consents needed to upload Customer Data, including any photograph, voice recording, or personal information about a property owner or occupant, and for obtaining the consent of every party before recording any conversation through the Service.
We may access Customer Data as necessary to provide support, maintain the Service, or comply with legal obligations.
You may export Customer Data at any time while your account is active. After your account terminates, you may export Customer Data for thirty days. We then delete Customer Data within thirty days after that export period closes, except for backup copies that age off on our normal backup cycle and any records law requires us to keep. You may ask us in writing to delete Customer Data sooner, and we will do so unless law requires otherwise. Section 8 describes your own record retention duty, which you must satisfy from your own copies.
You agree not to:
Use the Service to create fraudulent, falsified, or knowingly inaccurate inspection reports or regulatory filings
Attempt to circumvent licensing, authentication, or access controls
Use the Service in a manner that violates any applicable law, including California Structural Pest Control Act requirements
Reverse-engineer, resell, or provide third-party access to the Service outside your authorized users
Permit any person who lacks a current and active license to author, sign, or issue an inspection report through the Service
Upload malicious code or interfere with the security, integrity, or performance of the Service
Use the Service to build a competing product, or publish benchmark or performance results about the Service without our written consent
Use automated means to scrape or extract data from the Service outside the features we provide for that purpose
We may suspend your access, or the access of a single user, immediately and without advance notice if we reasonably believe continued access risks harm to the Service, to another customer, or to us, or exposes either party to legal liability. We restore access once the risk is resolved.
Certain features assist with preparing filings for submission to the Structural Pest Control Board (SPCB) or to other regulatory bodies, including county agricultural commissioners. The Service prepares filing-ready output. The Service does not submit filings on your behalf, and no statement on our website, inside the Service, or in any support communication obligates us to submit a filing unless a separate written addendum signed by both parties says so.
Your company alone is responsible for reviewing every filing before submission, for submitting it to the correct body by the applicable deadline, and for verifying that the body accepted it. Your company alone is responsible for the accuracy and completeness of the data it enters and for the professional judgment reflected in every report and filing. We do not provide legal, regulatory, or professional pest control advice, we do not review your filings for compliance, and no part of the Service substitutes for your own review. We do not act as your agent for any purpose, including the submission of filings.
Any deadline calendar, reminder, status indicator, or checklist in the Service is a convenience only. Your company remains responsible for tracking and meeting every filing deadline whether or not the Service displays it correctly, and your company must not treat the Service as its only record of what has been filed or accepted.
We make no warranty that any filing prepared through the Service will be accepted by any regulatory body. We are not responsible for any penalty, fine, citation, disciplinary action, license suspension or revocation, defense cost, or other loss arising from a filing that is late, incomplete, rejected, inaccurate, or never submitted, or from your company's reliance on the Service to track a filing deadline or a filing status. This allocation applies whether the cause is your company's own act or omission, an error in data your company entered, an act of a regulatory body, or an interruption in the Service.
Your company assumes responsibility for claims brought by property owners, buyers, sellers, lenders, escrow agents, and other third parties that arise from the content of a report or filing your company creates or issues through the Service.
The Service may offer optional integrations with third-party services (e.g., Google Calendar, QuickBooks, Stripe, DocuSeal). Your use of these integrations is subject to the third party's own terms. We are not responsible for the availability, accuracy, or practices of third-party services, and connecting them is entirely optional. The Service is fully functional without them.
California law requires registered pest control companies to keep inspection reports, field notes, contracts, documents, notices of work completed, and related records for at least three years after the work is completed, and to make them available to the Board on request. That obligation belongs to your company. The Service is designed to support the obligation, and your company remains responsible for its own compliance with every recordkeeping, filing, and licensing law that applies to it, and for keeping its own copies of the records that satisfy the obligation independent of the Service.
The Service may display or include third-party reference information, including county agency contact details that California law requires on certain notices and disclosures. We provide that information as a convenience only. You are solely responsible for verifying the accuracy and currency of any reference information that appears in a document your company issues, and for the compliance of that document. We do not warrant that reference information is accurate, complete, or current.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE OR UNINTERRUPTED, THAT IT WILL MEET ANY UPTIME LEVEL, THAT NO DATA WILL BE LOST, OR THAT ANY FILING PREPARED THROUGH IT WILL BE ACCEPTED BY ANY REGULATORY BODY. WE DO NOT WARRANT THE OUTPUT OF ANY SPEECH-TO-TEXT, AUTOMATED, OR THIRD-PARTY FEATURE, AND YOUR COMPANY MUST REVIEW THAT OUTPUT BEFORE RELYING ON IT. SOME WARRANTIES CANNOT BE DISCLAIMED UNDER APPLICABLE LAW, AND THIS SECTION DOES NOT DISCLAIM THOSE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE FIRST CLAIM, OR (B) FIVE HUNDRED DOLLARS. WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST OR CORRUPTED DATA, LOSS OF GOODWILL, COST OF SUBSTITUTE SERVICES, OR ANY REGULATORY PENALTY, FINE, CITATION, DISCIPLINARY ACTION, OR MISSED FILING DEADLINE, EVEN IF WE KNEW SUCH DAMAGES WERE POSSIBLE. THESE LIMITS APPLY TO EVERY THEORY OF LIABILITY, INCLUDING CONTRACT, NEGLIGENCE, AND STRICT LIABILITY, AND THEY APPLY EVEN IF A LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
THIS SECTION DOES NOT LIMIT LIABILITY FOR FRAUD, FOR WILLFUL INJURY TO THE PERSON OR PROPERTY OF ANOTHER, FOR A VIOLATION OF LAW, FOR GROSS NEGLIGENCE, OR FOR ANY OTHER LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW. YOUR OBLIGATION TO PAY FEES AND YOUR INDEMNITY OBLIGATION UNDER SECTION 17 ARE NOT SUBJECT TO THE CAP IN THIS SECTION.
Each party must bring any claim arising out of this Agreement within one year after the claim accrues, except for a claim for non-payment. A party waives any claim it does not bring within that period, to the extent applicable law permits.
The Service and all of its original content, features, and functionality are the sole property of us and are protected by applicable copyright, trademark, trade secret, and other intellectual property laws. This does not extend to Customer Data (see Section 4).
Subject to this Agreement and to your payment of fees, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service during your subscription term for your company's internal business purposes. We reserve all rights we do not expressly grant. You may not remove or alter any proprietary notice, and you may not use our name or marks without our written consent.
If you send us suggestions or feedback about the Service, we may use them without restriction and without owing you payment or attribution. Feedback does not include Customer Data.
We may suspend or terminate your access to the Service if you materially breach this Agreement and do not cure the breach within ten days after we notify you, and immediately for an amount that remains unpaid ten days after its due date, for conduct described in Section 5, or where continued access creates the risk described in Section 5. You may cancel your subscription at any time in your account settings, and cancellation takes effect at the end of your current billing period.
Either party may terminate this Agreement for convenience effective at the end of a billing period by notice to the other. On termination, your right to use the Service ends, Section 3 governs work already open in your account, and Section 4 governs export and deletion of Customer Data. Sections 4, 6, 8, 9, 10, 11, 12, 18, 19, and 20 survive termination, along with any obligation to pay amounts that accrued before termination.
The Service may contain links to third-party websites or resources not owned or controlled by us. We are not responsible for the content or practices of any linked third-party site.
This Agreement is governed by the laws of the State of California, without regard to its conflict-of-law provisions. Subject to Section 19, the state and federal courts located in San Diego County, California hold exclusive jurisdiction over any dispute arising out of this Agreement, and each party consents to that jurisdiction and waives any objection to venue there. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
We may modify this Agreement. We will post the updated terms within the Service, and for any change that materially reduces your rights or increases your obligations we will also notify the administrator email address on your account at least thirty days before the change takes effect. A material change applies starting with your next billing period after that notice period ends. If you do not accept a material change, you may cancel before it takes effect and your cancellation will be effective at the end of your current billing period. Changes do not apply retroactively to any claim or dispute that arose before the change took effect.
Questions about this Agreement can be directed to legal@wdo-pro.com.
You will defend, indemnify, and hold us harmless from any third-party claim, and from any resulting loss, liability, penalty, fine, judgment, settlement, and reasonable attorney fees, arising out of (a) the content, accuracy, timeliness, or submission of any inspection report, proposal, invoice, or regulatory filing your company creates or issues through the Service, (b) your company's violation of any licensing, recordkeeping, filing, pesticide, or consumer protection law, (c) Customer Data, including any claim that your company lacked the right or consent to upload it, and (d) your company's breach of this Agreement.
We will defend, indemnify, and hold you harmless from any third-party claim that the Service, used as this Agreement permits, infringes that third party's United States patent, copyright, trademark, or trade secret rights, and from resulting damages and reasonable attorney fees. This obligation does not reach a claim arising from Customer Data, from your use of the Service in violation of this Agreement, or from any modification or combination we did not authorize. If a claim of this kind arises, we may modify the Service, obtain a right for you to keep using it, or terminate the affected portion and refund fees you prepaid for the unused term.
The party seeking indemnity must notify the other party promptly, allow the indemnifying party to control the defense, and cooperate at the indemnifying party's expense. A settlement that imposes an obligation on the other party binds that party only with its written consent.
Before filing anything, the party raising a dispute will send the other party written notice describing the dispute and the relief sought, and both parties will work in good faith to resolve it within thirty days.
Any dispute arising out of or relating to this Agreement that the parties do not resolve under the paragraph above will be settled by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules and Expedited Procedures, before one arbitrator, in San Diego County, California. The arbitrator decides all issues, including the scope and enforceability of this Section 19. Either party may enter judgment on the award in any court with jurisdiction. Each party bears its own attorney fees unless applicable law or the award provides otherwise.
Each party brings claims only in its individual capacity. Neither party may bring a claim as a plaintiff or class member in a class, collective, consolidated, or representative action, and the arbitrator may not consolidate claims or preside over any representative proceeding. If a court holds this paragraph unenforceable as to a particular claim, that claim proceeds in court and the rest of this Section 19 still governs every other claim.
Either party may bring a qualifying claim in small claims court, and either party may ask a court for injunctive relief to protect its intellectual property, its confidential information, or account security without first completing the steps above.
Notices to you go to the email address on your account. Notices to us go to the address in Section 17. Notice by email is effective on the day sent, and notice by any other method is effective on receipt.
You may not assign this Agreement without our written consent. We may assign it, in whole or in part, to an affiliate or to a successor entity, including in connection with a merger, reorganization, entity conversion, internal restructuring, financing, or a contribution, transfer, or sale of all or substantially all of the assets or of the business line that operates the Service to another entity we form or control. Your consent is not required for an assignment this paragraph permits, and we will notify you after we make one.
Neither party is liable for a delay or failure to perform caused by an event outside its reasonable control, including a natural disaster, an act of government, a labor disruption, an internet or hosting failure, or an outage at a third-party provider. This paragraph does not excuse an obligation to pay amounts due.
The parties act as independent contractors. This Agreement creates no partnership, joint venture, employment, agency, or franchise relationship, and neither party may bind the other.
If a court holds any provision unenforceable, that provision will be enforced to the greatest extent permitted and, if it cannot be, it will be severed and the rest of this Agreement will remain in effect. A party's failure to enforce a provision does not waive that provision.
This Agreement, together with your order form and our Privacy Policy, forms the entire agreement between the parties about the Service, and it supersedes every prior or contemporaneous proposal, representation, and understanding about it. A purchase order term or other term your company submits that conflicts with this Agreement has no effect unless we sign it.
Both parties agree to transact electronically. Records and signatures delivered electronically through the Service satisfy any requirement that an agreement be in writing and signed.